Responsible Gaming
Gambling Should Be Entertainment
At Luckywave, we believe gambling should only ever be treated as entertainment, never as a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning that over time, the odds favour the casino. Please only gamble with money you can afford to lose.
Age Verification
By using Luckywave, you confirm that you are at least 18 years old (or the minimum legal gambling age in your jurisdiction). Gambling is not permitted for anyone under the legal age in the United Kingdom. If you are under 18, please do not use this service.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone else, problem gambling may be developing:
- Chasing losses by gambling more to recover money lost
- Spending more money or time gambling than intended
- Hiding gambling activity or lying about the amount gambled
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or using credit to fund gambling
- Neglecting family, work, or other responsibilities due to gambling
- Attempting to cut down or stop gambling but being unable to do so
- Jeopardising relationships, jobs, or educational opportunities
Self-Help Tools & Responsible Gaming Features
Luckywave provides tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Reality Checks: Receive periodic reminders of how long you have been gambling
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Time-Out: Take a break from gambling for a set period
To access these tools, please log into your account or contact our customer support team.
Support Organisations & Help Services
If you are struggling with gambling, professional help is available. The following organisations offer free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Allows you to self-exclude from all UK-licensed online gambling operators - National Problem Gambling Clinic – NHS-funded specialist treatment
Website: www.cnwl.nhs.uk
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Get Help Today
If you believe you have a gambling problem or are concerned about your gambling habits, please seek help immediately. There is no shame in reaching out – professional support is confidential and available 24/7 through the organisations listed above.
Your wellbeing is important to us. If you need to take a break from gambling, use the self-exclusion tools available on your account or contact support at [email protected].