LuckyWave Casino Privacy Policy

What information do we collect?

LuckyWave collects personal data directly from you and automatically as you use the site. Because we are the operator, we hold and process this information ourselves. Our Terms and Conditions govern the account rules that shape much of the data described below. We handle four main categories.

• Identity and verification data — your name, date of birth, nationality, and copies of ID documents, proof of address and proof of source of funds where required. We collect this to meet know-your-customer (KYC) and anti-money-laundering duties, and to confirm you are of legal age.
• Account and transaction data — your username, email, password, deposit and withdrawal records, bets, wins, losses and gameplay history. We use this to run your account and process your payments.
• Technical data — your IP address, device type, browser, operating system and cookie identifiers. We use this to secure the platform, detect fraud and improve performance.
• Communications data — messages you send to support and your marketing preferences. We use this to reply to you and to manage your consent for promotional messages.

How do we use your data?

We use your personal data only for specific purposes, each tied to a legal basis under UK data protection law. Every purpose is described below so you know what your data supports.

• Running and securing your account — we use identity, account and technical data to open your account, manage sessions and prevent unauthorised access.
• Verifying your identity and preventing fraud — we use identity and transaction data to confirm who you are and to detect suspicious activity, in line with AML rules.
• Handling deposits and withdrawals — we use payment and account data to process transactions through licensed payment providers.
• Supporting responsible gambling — we monitor patterns of play to spot signs of harm and to offer help or limits where needed.
• Answering support requests — we use your messages and account context to reply to you and to improve service quality.
• Marketing — where you have opted in, we use your contact details to send offers and product updates. You can withdraw consent at any time.

Who we share data with

We share your data only where necessary and only with parties who help us run LuckyWave, or where the law requires disclosure.

• Payment processors handle your deposits and withdrawals under strict contracts.
• Identity-verification providers check your ID documents and confirm your address.
• Regulators, tax authorities and law enforcement receive data where we are legally required to disclose it.
• Trusted service providers such as fraud-prevention tools and cloud hosting operate under written data-processing agreements.

Where a partner processes your data outside the UK, we rely on approved international data transfer safeguards. We do not sell your personal data to unrelated third parties for their own marketing purposes.

Data protection and security

We take practical steps to protect your data against loss, misuse and unauthorised access.

• Personal data and payment details are transmitted over encrypted (TLS) connections.
• Sensitive fields such as passwords are hashed and never stored in plain text.
• Access to player data inside LuckyWave is restricted to staff who need it for their role.
• Our systems run on secure servers with regular security testing, patching and monitoring.

No online service can promise perfect security, so we also expect you to help. Keep your password confidential, use a strong and unique one, and enable any additional security features we offer. Tell us straight away if you suspect your account has been accessed by someone else.

How long we keep your data

We keep your data only as long as we need it. Account and gameplay data is kept while your account is active with LuckyWave. After you close your account, we keep identity-verification, transaction and gameplay records for a further period. This is required by UK anti-money-laundering and gambling rules. We cannot delete these records on request while the retention period is running. Exact retention periods are set by regulation and will be confirmed in the final version of this policy.

Your rights under UK data protection law

UK GDPR and the Data Protection Act 2018 give you a number of rights over your personal data.

• Access — ask for a copy of the data we hold about you.
• Rectification — ask us to correct data that is wrong or out of date.
• Erasure — ask us to delete your data, subject to the retention limits above.
• Restriction — ask us to pause how we use your data while a query is being resolved.
• Objection — object to certain uses of your data, including direct marketing.
• Portability — receive your data in a structured, machine-readable format.

To use any of these rights, contact us at [email protected]. If you are not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and tracking technologies

Cookies are small text files a website stores on your device to remember your visit. LuckyWave uses three types.

• Essential cookies keep the site working — for example, keeping you logged in during play.
• Analytics cookies help us understand how the site is used so we can improve it.
• Marketing cookies are set only if you have given consent through our cookie banner.

You can accept or refuse non-essential cookies from the banner at any time. You can also manage or delete cookies directly in your browser settings.

How to contact us

For any questions about this Privacy Policy or how we handle your data, you can reach LuckyWave in the following ways.

• Email our data-protection team at [email protected].
• Write to our Data Protection Officer at [email protected].
• Post to our registered address: REGISTERED ADDRESS — COMPANY LEGAL NAME.

Please include your account username, the right you want to use and enough detail for us to identify you and reply to your request.